Help Center
Contact Us
We're here to help! If you have any questions, concerns, or need assistance with your booking, please don't hesitate to reach out to us.
Call us toll-free: +1 888 803 8060
Our customer service team is available 24/7 to assist you with:
- Booking assistance
- Payment issues
- Refund requests
- Route information
- General inquiries
Email Support
For non-urgent inquiries, you can email us at: support@book-bus-tickets.com
We typically respond within 24 hours during business days.
Booking Help
How do I book a bus ticket?
Booking a bus ticket is easy:
- Enter your departure and destination cities
- Select your travel date
- Choose the number of passengers
- Click "Search buses" to see available routes
- Select your preferred trip and click "Book Now"
- Fill in your details and complete payment
Can I change my booking?
Yes, you can modify your booking by calling our toll-free number +1 888 803 8060. Changes are subject to availability and may incur additional fees.
What payment methods do you accept?
We accept all major credit cards, debit cards, and PayPal. All payments are processed securely through our payment gateway.
Travel Information
What should I bring to the station?
Please bring:
- A valid photo ID
- Your booking confirmation (digital or printed)
- Any necessary travel documents
How early should I arrive at the station?
We recommend arriving at least 15-30 minutes before your scheduled departure time to ensure a smooth boarding process.
What amenities are available on the buses?
Most buses feature:
- Free WiFi
- Power outlets
- Comfortable seating
- Air conditioning
- Restrooms
Refunds & Cancellations
Can I cancel my booking?
Yes, you can cancel your booking. Please refer to our Refund Policy for detailed information about cancellation terms and refund eligibility.
How long does it take to process a refund?
Refunds are typically processed within 5-10 business days, depending on your payment method. The refund will be credited back to your original payment method.
Account & Profile
How do I view my bookings?
You can view all your bookings by visiting the My Bookings page. You'll need to provide your booking reference number or phone number to access your bookings.
I forgot my booking reference number
If you've lost your booking reference, please call us at +1 888 803 8060 with your phone number or email address, and we'll help you retrieve your booking information.